Shipping policy

At Moda1212, we strive to ensure that your jewelry shopping experience is seamless from start to finish. Please review our shipping policy below for details on delivery times, shipping costs, and order processing.

Order Processing Time. All orders will be processed (packed) within 3-5 business days, excluding weekends and holidays. After the processing time, the estimated shipping time is 5-8 business days, not accounting for any delays or issues with the postal service. You will receive an email confirmation once your order has been shipped.

Shipping Rates & Delivery Estimates. We offer the following shipping options:

(a) Standard Shipping: Free for orders over $100.00. For orders below this amount, a flat rate of $5.00 will be applied. Delivery typically takes 5-8 business days after processing.

(b) International Shipping: Rates are calculated at checkout based on the destination. Delivery times vary based on location but typically take 7-14 business days after processing.

Order Tracking. Once your order has been shipped, you will receive an email with tracking information. You can track your package directly through the shipping provider’s website using the tracking number provided.

  1. Shipping Delays. Please note that delivery times are estimates and not guaranteed. Factors beyond our control, such as customs delays for international orders or carrier issues, may cause delays. If your order is delayed significantly, please contact us, and we will assist you in resolving the issue.
  2. Damaged or Lost Packages. If your package arrives damaged, please contact us within 48 hours of receiving your order at moda1212pr@gmail.com with photos of the damage and your order number. We will work to resolve the issue with a replacement. For lost packages, if your tracking number shows that the package has been delivered but you have not received it, please contact the carrier directly. If the issue remains unresolved, please reach out to us, and we will assist in tracking the package. 

  3. Customs, Duties, and Taxes. Moda 1212 is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (such as tariffs, taxes, and customs duties) are the responsibility of the customer.

    Contact Us. If you have any questions about our shipping policy, please don’t hesitate to reach out to us at moda1212pr@gmail.com.